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Terms

Terms and Conditions for DIETLAB.COM

These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Dietlab (“we/us”) make this website (the “DietLab”) available to you.

These Terms and Conditions govern your use of this website.

  1. Description of services

1.1. DietLab allows and provides a way for you to communicate your orders to DietLab shop that reside in Middle East

1.2.   The purpose of this website is to provide an easy and convenient online service to customers, linking them to the various products DietLab.com offers, and by allowing them to submit orders online.

  1. Products

2.1.   All products as represented on DietLab are available for delivery in Middle East.

2.2.   In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full , subject to agreement,  no later than 30 days after the intended delivery date.

2.3.   Some products on DietLab website are available for same day delivery within Kuwait.

  1. Price

3.1.   Prices listed within the website are valid for a maximum of 30 days from the day of ordering, but are subject to change during peak periods and to accommodate the seasonal availability of some products.

3.2.   Product prices does NOT include the local delivery charge.

3.3.   We reserve the right to change without notice, the price, or prices of any, or all products listed on the website.

  1. Orders / Payment

4.1.   During the order process, you will be required to provide us with your complete personal details, including accurate address, together with those of the intended recipient and all necessary payment details.

4.2.   We accept payment via KNET, credit Card, TAP by collect or cash.

4.3.   By clicking on the ‘SUBMIT ORDER’ button at the end of the order process, you are consenting to be bound by our Terms and Conditions contained in these Terms and Conditions and appearing anywhere on our website.

4.4.   Submitting your order is subject to our acceptance of this offer. You will recive an email confirmation of your order details to advise that we are processing your order via the email address you provide us. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

4.5. Should you require special instructions in regard to your order please write this down in the dedicated area in your order. You can also call us, or send an email to sales@dietlab.com

 

  1. Delivery

5.1.    We will do our best to deliver your order(s) as fast as possible.

5.2.   Delivery Services – Should you require special instructions about the delivery to be made on same day or within a specific time period please write this down in the dedicated area in your order or call us or email us on orders at sales@kuwait-diet.com

5.3.   Your intended delivery date will be confirmed in your email order confirmation.

5.4.   To avoid problems or delays with delivery, please ensure that you have included the full and accurate address details, of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

5.5.   In the case of delivery to certain locations, where a third part is involved, such as offices, events, and other business locations, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.

5.6.   Please note that DIETLAB.COM is only responsible for facilitating the delivery to the address you quote, we regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return item(s).

5.7. If the delivery driver is unable to find someone to accept delivery, you will be notified immediately.

5.8. In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide at the time of placing your order.

5.9 Before placing your order, please review Terms & Conditions.

  1. Cancellation& Return

6.1.   You can return any product if the sealing is intact within 7 days after delivery. Example: If you get your product on Monday, you will have the right to return it within the next Monday.

6.2.   To cancel your order before delivery, please send an email to sales@dietlab.com

6.3.   Orders may not be cancelled after delivery.

  1. DIETLAB Contact details

7.1.   If you are not satisfied with your order, any complaints should be addressed by email.

  1. Disclaimer

8.1.   Whilst we agree to use all reasonable endeavours to ensure that the website is fully operational and error-free we cannot guarantee this at all times, and, therefore accept no responsibility for any defects and/or interruption of the website and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the website impossible or impractical.

  1. General

9.1.   We reserve the right to supplement and amend the Terms and Conditions on which you are permitted to access DIETLAB.COM from time to time. We will post any changes on the website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the website. Changes will be effective immediately after the posting of any such change and all subsequent dealings between you and us shall be on the new Terms and Conditions.

9.2.   Additionally, we reserve the right to suspend, restrict or terminate access to the website at any time.

9.3.   We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

9.4.   Your purchase will be deemed to have occurred in the State of Kuwait. These Terms and Conditions shall be governed by and construed in accordance with Kuwaiti Law and the parties agree to submit to the exclusive jurisdiction of the State of Kuwait courts.

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